Designed two customer journey maps to align 21 cross-functional teams around a shared source of truth, reduce customer churn, and foster long-term systems thinking.
Reimagined FedEx's communication system to provide real-time visibility and clear updates during weather-related disruptions, improving customer satisfaction and reducing call center volume.
Using LLMs and OpenAI Whisper to help ethnic minorities and low socioeconomic patients tackle health literacy. Automatically record medical appointments and generate an automatic transcription and translation of medical jargon to easy-to-understand terms to empower personal health management.
Redesign of a teacher-facing interface displaying a computational thinking curriculum, directed at teaching foundational computational thinking skills to 4th and 5th graders
Reimagined FedEx's communication system to provide real-time visibility and clear updates during weather-related disruptions, improving customer satisfaction and reducing call center volume.
Designed two customer journey maps to align 21 cross-functional teams around a shared source of truth, reduce customer churn, and foster long-term systems thinking.
Using LLMs and OpenAI Whisper to help ethnic minorities and low socioeconomic patients tackle health literacy. Automatically record medical appointments and generate an automatic transcription and translation of medical jargon to easy-to-understand terms to empower personal health management.
Reimagining support for 63M+ family caregivers through an ambient communication device and service framework that fosters emotional connection before burnout occurs. User testing validated 30% improvement in caregivers' perceived social support.
Redesign of a teacher-facing interface displaying a computational thinking curriculum, directed at teaching foundational computational thinking skills to 4th and 5th graders
Creating a drag-and-drop Camtasia video template to streamline the video creation process for my Customer Education team, keeping aligned with Cloudinary's branded house strategy
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A cookie press? A projector? A toy? Welcome to the IllumiMix Blaster. Reflecting on the societal wasteful cycles of technology, this toy was born from recreating a standard cookie press to become a light blaster toy for kids that teaches them about additive color theory and colored shadows.
